Application Administrator

About the role

At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. We are seeking an Application Administrator to join our team and support our mission-critical Government customer in Hanover, MD.

Responsibilities

• Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
• Install, configure, and maintain application and platform components.
• Maintain application licenses and support compliance requirements.
• Support user training and provide guidance on new functionality and best practices.
• Monitor application performance, identify issues, and perform troubleshooting to ensure system stability.
• Perform platform updates, patches, and upgrades.
• Provide technical support to end-users, including resolving access and functional issues.
• Create and manage role-based user accounts and maintain appropriate access controls.
• Support workflow and reporting applications.

Requirements

• Clearance: Top Secret Clearance
• Education & Years of Experience: Bachelor's degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
• Certifications: IAT II (CompTIA Security+ or equivalent)
• Experience and knowledge on:
• 1 year of hands-on experience providing application support
• Experience installing, configuring, and maintaining one or more applications
• Experience providing technical support to end-users, including resolving access and functional issues
• Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability
• Understanding of updates, patches, and upgrades

Qualifications

• Clearance: Active Top Secret/SCI
• Education & Years of Experience: Bachelor's degree and 2 or more years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
• Certifications: Certifications in ServiceNow Certified System Administrator (CSA) or equivalent, AWS, Azure, and/or SAFe Agile
• Experience and knowledge on:
• 2 years of hands-on ServiceNow platform installation, configuration, and workflow development
• 2 years of hands-on experience in SAFe Agile environment
• Experience as Tier 3 support of workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications with 100+ users.
• Experience with ServiceNow platform and tracking incidents and operational issues
• Experience managing application licenses and supporting compliance requirements
• Experience supporting user training and providing guidance on application functionality and best practices.
• Experience creating and managing role-based user accounts and maintaining appropriate access controls
• Experience using or supporting Case Management workflow systems
• Exposure to ServiceNow Reporting and Analytics
• Experience supporting DoW customer in a mission-critical environment

Benefits

• Generous cost sharing for medical insurance for the employee and dependents
• 100% company paid dental insurance for employees and dependents
• 100% company paid long-term and short-term disability insurance
• 100% company paid vision insurance for employees and dependents
• 401k plan with generous match and 100% immediate vesting
• Competitive Pay
• Generous paid leave and holiday package
• Tuition and training reimbursement
• Life and AD&D Insurance

About AnaVation

AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.