Appliance Technical Quality Rework Lead

About the Role

Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment. Occasional travel (out-of-town/overnight) and Service Call ride-alongs are required to observe issues firsthand at consumer installations, accompanied by Factory Service personnel.

Responsibilities

• Inspect and/or install appliance product upgrades/enhancements in a domestic RDC (warehouse) environment.
• Work alongside Whirlpool or supplier contractors and/or local temp labor.
• Conduct customer home visits with service providers to document customer pain points.
• Gather photos, videos, failed parts, and notes from in-home visits using a Google form.
• Collaborate with Whirlpool plants and engineers to analyze data and improve product quality.

Requirements

• Associate’s degree in Engineering, Manufacturing, or related field and 5+ years of Industrial/Automotive/Appliance Manufacturing Quality experience or 5+ years of experience as an Appliance Service Technician.
• Familiarity and experience using hand tools (e.g., drills, powered and non-powered tools).
• Proficiency with computers, test equipment, and spreadsheet software.
• Experience following test and inspection SOPs/instructions.
• Ability to stand for long periods and lift up to 50 lbs.
• Must be able to use a computer and peripheral equipment.

Working Conditions

• Onsite in a warehouse environment (ambient temperature in RDC).
• Typical working hours: 6 AM – 4 PM.
• Interact with service providers and Whirlpool customers.
• Engineering provides rework instructions, parts, and specialty tools.
• Warehouse provides repacking material, material movers, and inventory setup.

Examples of Work

Rework Tasks

• Inspect condenser fan operation on a refrigerator; replace if required.
• Install upgraded software via programmer or OTA (over-the-air).
• Inspect and replace glass door pack adhesive on a range.

Customer Home Visits

• Follow a weekly schedule of addresses and customer calls with a service provider.
• Shadow the service provider while documenting customer pain points.
• Collect data (photos, videos, failed parts, notes) via Google form for root-cause analysis.

Pay

$40 per hour.

Schedule

15-month contract with possible extension. Onsite in Mechanicsburg, PA.