Appliance Service Technician

Summary of Job

As an Appliance Service Technician in St. Louis, MO, you will complete in-home service calls for household appliances such as washer machines, dryers, refrigerators, stoves, microwaves, dishwashers, garbage disposals, etc. Educate and assist customers in choosing the best options. Maintain a clean, organized job site and a well inventoried truck. Work alongside customer experience coordinators and dispatchers to ensure overall success of the service call.

Essential Duties and Responsibilities

• Perform basic functionality testing on units, as well as diagnosing, conducting repairs, and cleaning multiple types of laundry and kitchen appliance products like dishwashers, ranges, and ovens
• Visually inspect appliances, and check for unusual noises, excessive vibration, fluid leaks, or loose parts to determine why the appliances fail to operate properly
• Disassemble the appliance to examine its internal parts for signs of wear or corrosion
• Tighten, align, clean, and lubricate parts as necessary
• Learn to read schematics, follow wiring diagrams, and use testing devices such as ammeters, voltmeters, and wattmeters to check electrical systems for shorts and faulty connections
• Repair appliances with electronic parts, and replace circuit boards or other electronic components
• After identifying problems, replace or repair defective belts, motors, heating elements, switches, gears, or other items
• Use care to conserve, recover, and recycle chlorofluorocarbon (CFC), and hydrochlorof fluorocarbon (HCFC) refrigerants used in the cooling systems, as required by law
• Maintain the company vehicle properly and ensure that it is well stocked
• Excellent communication skills, both face to face and over the phone. Must be self-directed

Qualifications

• Minimum of 2 years’ experience in appliance repair
• Ability to communicate with customers in a clear, confident manner throughout the entire service so that they are aware what is going on inside their home/business
• Ability to adjust your communications to provide the best customer experience possible
• Ability to create detailed job notes in the customer’s account for future reference
• Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interactions
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness
• Frequent communication with dispatchers so that they know the status of each job for scheduling purposes
• The ability to maintain a clean and organized workspace both in a customer’s property and your company vehicle
• The ability to work safely and the motivation to help ensure that those you work with are working in a safe manner

Benefits

• Competitive Pay
• Free Medical, Dental and Vision Family Coverage
• Paid Time Off – Day 1
• 401(K) with Company Match
• Great Work Environment and Healthy Work/Life Balance
• Paid Training and Leadership Development Programs
• Endless Opportunities for Advancement