Appliance Service Manager

Core operational hub of the service department—command the service board, optimize technician routing, manage the warranty claim pipeline, and elevate field technicians.

Responsibilities

• Route technicians efficiently across Tiffin, Fremont, and Findlay territories.
• Provide office-based troubleshooting for high-end units (Sub-Zero, Wolf, Bosch).
• Design and implement upgrade training plans for technicians.
• Process warranty claims accurately; read, analyze, and file detailed service reports.
• Coordinate with the parts specialist for staging/inventory and liaise with brand representatives.
• Track service calls, calculate bonus structures, and maintain clear, authoritative communication across all departments.
• Handle escalated or complex VIP service cases in the field.

Requirements

• Proven field experience in appliance repair and diagnostics.
• Highly effective communication skills and administrative competence.
• Trainable in dispatching, routing, and POS workflows.

Schedule

8:30 AM - 5:30 PM

Skills

AltheaSuite POS (on-the-job training provided)

Benefits

• Paid holidays
• Health insurance
• Paid time off (3 PTO days)
• Bonus based on performance
• Employee discounts