APPAREL/LEAD CLERK

About the role

Responsible for ordering, stocking merchandise, and maintaining the assigned section of the apparel department, including fixtures, displays, and signing. This position also trains, coaches, and directs all associates within their specific area of the Home sections. Performs production and customer service functions while maximizing store sales and profits safely and ethically in accordance with company policies and procedures.

Responsibilities

• Demonstrates, recognizes, and ensures compliance with customer service actions.
• Ensures compliance with stocking displays, divisional signing, recovery, and merchandising standards.
• Adheres to ticketing standards, corporate policies, planograms, composites, and shrink control guidelines.
• Coordinates and organizes merchandising of the section, ensuring on-hand integrity and RMS updates.
• Builds and maintains vendor relationships.
• Receives and processes freight, including inventory control functions.
• Ensures ads and promotions are set to standard.
• Processes salvage, returns, exchanges, and prepares for physical inventory.
• Conducts stock counts, builds ends and displays, and maintains awareness of market trends.
• Processes product deletions and ensures accuracy of price changes.
• Engages with customers, sells products, and demonstrates selling skills.
• Participates in mandatory training programs and performs cashier functions when required.
• Processes mail and maintains awareness of overstock/understock conditions.
• Responds to customer comments/complaints and assists in the inventory process.
• Writes Intersection Transfers and manages P & L responsibilities and seasonal sets.
• Processes mismates and performs any other assigned duties.

Requirements

• Must be 18 years of age or older.
• Willing to work flexible hours, including mornings, afternoons, evenings, nights, weekends, and holidays as needed.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to read and interpret documents like safety rules, operating instructions, and procedure manuals.
• Effective written and oral communication skills.
• Demonstrated ability to make intelligent decisions quickly.
• Able to handle stressful situations calmly and make a positive impression on associates and customers.
• Skills for effective production, merchandising, and customer service related to merchandise sales.
• Qualified to operate power machinery and work with tools such as pallet jacks, forklifts, compactors, box cutters, and label guns.

Qualifications (Desired)

• Related retail work experience.
• Familiarity with apparel sales terms and processes.
• Past work record reflecting dependability and integrity.