App Dev & Support Engineer II

About the role

A market-leading disease surveillance and outbreak management system, Maven is essential for fast-moving, rapidly changing public health crises. We provide technology enabled solutions for various public health and safety programs supporting the need to adapt Maven to the ever-changing needs of public health.

Maven is used by multiple states and cities in the U.S. and internationally to manage viral outbreaks which require the highest levels of visibility and coordination across all facets of a crisis to ensure prevention, protection, and recovery for those at risk.

Technology management is an integral weapon in the fight against a disease outbreak. It securely tracks patients infected with or exposed to dire communicable diseases such as Novel Coronavirus, Ebola, Zika, measles, tuberculosis, HIV/STDs, and influenza. No interaction is too small when tracing infection exposures—every handshake matters.

Responsibilities

• Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers.
• Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA).
• Effectively utilize the Jira issue tracking system for tracking of all Maven Migration requests and DCRs, within Client expectations.
• After-hours phone support coverage may be required based on business needs.
• Following Conduent policy on entering time spent on projects and tasks.
• Traveling to client or company sites as required.
• The App Dev & Support Engineer’s primary responsibilities include providing Production Support Services such as: Issue Ticket Resolution/Fixes Builds for Change Requests Minor/Major Software Release Migrations/BuildsEscrow Packaging and DeliveryChange Requests Software Security Scans Defects Improvements Features Migrations Implementations Software Security Scans Code Reviews Accountability: Job performance will be measured by continual client satisfaction, meeting contractual obligations, and the completion of project and tasks related to assigned deliverables within established timeframes.

Qualifications

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience.
• Knowledge of enterprise software required, with knowledge of public health industry a plus.
• Strong analytical, conceptual, and technical problem-solving abilities.
• Ability to deliver outstanding customer service, including excellent listening and empathy skills.
• Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities.
• Excellent oral, written, and interpersonal communication skills.
• Capacity to remain calm, composed, and articulate when dealing with challenging situations.
• Demonstrated ability to work independently while collaborating with cross-functional teams and organizations.
• Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.