API Technical Writer
About the role
The primary objective is to produce high-quality API documentation that explains how our portfolio of commercial, retail, and compliance work, the business processes they support, and why/how they can be used. Deliverables include reference documentation, tutorials, instructions, and adoption-focused guidance for internal and external audiences.
The writer is expected to independently identify, build, and continuously prioritize a backlog of documentation and text improvements across the API portfolios, proactively addressing gaps, inconsistencies, outdated content, and opportunities to improve clarity, accuracy, structure, and usability, and drive updates through to publication.
The API Technical Writer will work closely with internal product experts (e.g., service owners, developers, and solution experts) to learn and validate technical details, workflows, and documentation requirements. The API Technical Writer will also partner closely with marketing copywriters to develop technically focused sales collateral (e.g., solution briefs and web-ready copy), ensuring messaging is accurate, technically credible, aligned with go-to-market positioning, and clear for the intended audience.
Responsibilities
- Own an improvement roadmap for API documentation: independently assess current content, build and prioritize a backlog, and plan delivery (timelines, deadlines, and review cycles).
- Gather requirements and insights by interviewing other team experts and internal stakeholders; incorporate feedback and tailor content (tone, structure, terminology) for target audiences to ensure understanding.
- Create and maintain API reference documentation (endpoints, functions, parameters, sample code, error messages) and explain how APIs interact with applications and business processes, including recommended usage patterns.
- Develop tutorials and adoption assets across formats (documents, eLearning, video scripts/storyboards) and produce business cases/use-case narratives showing effective API usage and value.
- Write and maintain general developer-portal content beyond API reference docs, e.g., Getting Started/onboarding guides, authentication and credential setup, FAQs/troubleshooting, release notes/updates, etc.
- Produce or coordinate diagrams and other visual aids (directly or with designers) to clarify products, processes, and integrations.
- Partner with solution experts to validate technical accuracy and collaborate with marketing teams to create technically credible sales collateral aligned to go-to-market messaging and ongoing initiatives.
Requirements
- 2-5 years of proven API Technical Writer experience who is fluent in formal, technical English.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence spans countries in the Americas, Europe, Africa, and Asia, serving more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 company.
Work Location: 7900 National Service Road, Greensboro, NC 27409 (Onsite)