Technical Writer

Aflac, a Fortune 500 company and industry leader in voluntary insurance products, is known for its commitment to developing and empowering employees, cultivating relationships, and giving back to the community. As one of America's best-known brands, Aflac has been recognized for diversity and ethical practices.

About the role

This hybrid role requires you to report to the Aflac office in Columbia, SC, for at least 60% of the work week, with the remaining time worked remotely from your home within the continental US. The schedule details will be discussed with your leadership.

To be successful at Aflac, you should demonstrate:

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Responsibilities

• Adhere to established documentation standards and guidelines for style, format, and publication; support communication of updates to stakeholders, including subject matter experts, departments, and applicable systems.
• Research, gather, and verify information from primary and secondary sources to create, revise, and maintain procedural and process documentation; compile information, interpret requirements, and draft and edit materials to meet defined timelines.
• Participate in cross-functional efforts to support the development of new procedures and policy manuals; assist in the review of procedural documentation and contribute to maintaining current and relevant content.
• Edit, proofread, and format assigned documentation, including procedures and manuals, to ensure consistency, completeness, and alignment with established standards; maintain awareness of departmental activities and update documentation as needed.
• Maintain and organize documentation repositories, ensuring materials are current, accurate, and aligned with organizational, regulatory, and procedural requirements.
• Conduct research on existing procedures and processes to support requests from functional areas such as Legal, Compliance, and Internal Audit, including preparation of documentation for audits or inquiries.
• Partner with functional areas and internal stakeholders to support alignment of documentation with regulatory requirements and assist in addressing documentation-related questions.
• Contribute to ongoing improvements in Document Control by collaborating with team members, participating in discussions, and supporting updates to documentation and processes; participate in peer review activities to support quality and consistency.
• Perform other duties as assigned.

Requirements

• Proficient in the use of Microsoft Office applications to support the creation, editing, and maintenance of documentation.
• Working knowledge of writing fundamentals, including grammar, spelling, and basic composition, to support development, editing, and proofreading of clear and professional materials.
• Effective written, verbal, and interpersonal communication skills to support collaboration with internal and external stakeholders.
• Foundational knowledge of organizational products, systems, and processes, with the ability to ask questions and seek clarification to support accurate documentation.
• Strong attention to detail with a focus on maintaining accuracy, consistency, and quality of deliverables.

Qualifications

• Bachelor's Degree in English, Business Administration, or related field.
• 4 years of work experience performing duties directly related to the responsibilities of this position.
• Or an equivalent combination of education and experience.
• Travel less than or equal to 10%.

Pay

The salary range for this job is $45,000 - $60,000. This range considers factors such as education, experience, licensure, certifications, geographic location, and peer compensation. It is not typical for an individual to be hired at or near the top of the range to allow for future salary growth.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care and dependent care flexible spending accounts.
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays annually.
• Up to 20 days PTO for any reason.
• State-mandated sick leave (e.g., Washington employees accrue 1-hour sick leave for every 40 hours worked).
• Other leaves of absence, if eligible, to support physical, financial, and emotional well-being.