API Technical Writer

About the role

Produce high-quality API documentation that explains how our portfolio of commercial, retail, and compliance APIs work, the business processes they support, and why/how they can be used. Deliverables include reference documentation, tutorials, instructions, and adoption-focused guidance for internal and external audiences.

The writer will independently identify, build, and continuously prioritize a backlog of documentation and text improvements across the API portfolios, proactively addressing gaps, inconsistencies, outdated content, and opportunities to improve clarity, accuracy, structure, and usability, driving updates through to publication.

Responsibilities

• Own an improvement roadmap for API documentation: independently assess current content, build and prioritize a backlog, and plan delivery (timelines, deadlines, and review cycles).
• Gather requirements and insights by interviewing other team experts and internal stakeholders; incorporate feedback and tailor content (tone, structure, terminology) for target audiences to ensure understanding.
• Create and maintain API reference documentation (endpoints, functions, parameters, sample code, error messages) and explain how APIs interact with applications and business processes, including recommended usage patterns.
• Develop tutorials and adoption assets across formats (documents, eLearning, video scripts/storyboards) and produce business cases/use-case narratives showing effective API usage and value.
• Write and maintain general developer-portal content beyond API reference docs, e.g., Getting Started/onboarding guides, authentication and credential setup, FAQs/troubleshooting, release notes/updates.
• Produce or coordinate diagrams and other visual aids (directly or with designers) to clarify products, processes, and integrations.
• Partner with solution experts to validate technical accuracy and collaborate with marketing teams to create technically credible sales collateral aligned to go-to-market messaging and ongoing initiatives.

Qualifications

• Mid-Senior level experience in technical writing, with a focus on API documentation.

Pay

$50+/hr

Schedule

1-year contract

Location: Greensboro, NC