API Technical Writer

This is an onsite contract role based in Greensboro, NC, anticipated to last 6 months with strong potential for extension. The schedule is first-shift Monday–Friday.

Responsibilities

• Own and drive the API documentation roadmap, proactively identifying documentation gaps, outdated content, inconsistencies, and opportunities for improvement.
• Build, prioritize, and manage a backlog of documentation enhancements across multiple API portfolios.
• Create and maintain comprehensive API documentation, including endpoint references, parameters, request/response examples, authentication guidance, error handling, and sample code.
• Develop user-focused technical content such as tutorials, onboarding guides, FAQs, troubleshooting documentation, release notes, and implementation best practices.
• Produce adoption-focused content that explains business processes, use cases, and value propositions supported by APIs and integrations.
• Gather requirements and technical knowledge by interviewing developers, service owners, architects, solution experts, and business stakeholders.
• Translate complex technical concepts into clear, concise, and audience-appropriate documentation for both technical and non-technical users.
• Develop supporting learning materials including instructional guides, eLearning content, video scripts, and technical walkthroughs.
• Create or coordinate diagrams, process flows, architecture visuals, and other supporting documentation artifacts.
• Partner with product, engineering, and business teams to verify technical accuracy and ensure documentation remains current.
• Collaborate with marketing and communications teams to develop technically accurate solution briefs, customer-facing content, and sales enablement materials.
• Drive documentation updates from concept through publication while maintaining quality, consistency, and usability standards.

Experience

• Proven experience as an API Technical Writer supporting software products, developer platforms, APIs, or integration services.
• Strong command of formal technical English with exceptional writing, editing, and documentation skills.
• Experience creating API reference documentation, developer guides, onboarding materials, and technical tutorials.
• Ability to understand RESTful APIs, authentication methods, integrations, workflows, and software architecture concepts.
• Experience working directly with developers, engineers, solution architects, and technical subject matter experts.
• Strong interviewing, information-gathering, and stakeholder management abilities.
• Experience managing documentation backlogs, content roadmaps, and documentation lifecycle processes.
• Ability to organize, prioritize, and independently execute multiple documentation initiatives simultaneously.
• Strong attention to detail with a focus on accuracy, consistency, and usability.
• Experience creating or working with technical diagrams, process flows, or architecture documentation.

Nice to Have

• Experience with developer portals, API management platforms, or integration ecosystems.
• Exposure to software development methodologies and technical product development lifecycles.
• Experience writing customer-facing adoption materials, solution briefs, or technical marketing content.
• Familiarity with eLearning development, instructional design, or multimedia documentation formats.
• Experience working with documentation management systems, content management systems, or collaborative knowledge platforms.

Benefits

• Weekly pay and direct deposit with competitive pay rates.
• Health/medical benefits, life insurance, 401k, and Employee Stock Purchase Program (ESPP).
• Discounts on most major certification programs and access to multiple technical training platforms.
• Supplemental benefits including dental, vision, disability, and other insurance plans.
• HSA (Health Savings Account) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations like CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach for consultants.