Apex Lead Attendant

Duties And Responsibilities

• Supervise daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Manage organization and cleanliness of departmental areas.
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service.
• Executes any special events.
• Provides management with direct and honest feedback of staff regarding performance.
• Affords assistance with staff training and employee relations.
• Affirms that staff morale is maintained at a high level.

Qualification Requirements

• Experience in high volume Family Entertainment Center Business preferred.
• Interest and/or knowledge of motor sports.
• Proven leadership and team skills; ability to motivate and manage staff.
• Strong written, verbal and organizational skills.
• Strong computer/POS skills.
• Able to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
• Maintain all safety procedures.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality.