APD Claim Representative II - Michigan

About the role

As an Auto Liability Michigan Claim Representative II, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with Michigan insurance laws, company guidelines, and regulatory requirements.

Responsibilities

• Reviewing assigned claims
• Contacting the insured and other affected parties
• Setting expectations for the remainder of the claim process
• Initiating documentation in the claim handling system
• Completing complex coverage analysis
• Ensuring all possible policyholder benefits are identified
• Create additional sub-claims if needed
• Completing an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential
• Evaluate the financial value of the loss
• Acknowledge payments for the appropriate parties accordingly
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit)
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system
• Utilize strong negotiating skills

Qualifications

• Education (including Minimum Education And Any Licensing/certifications): High school diploma or equivalent. Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience. In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate state. A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
• Experience: Two years of experience or equivalent training in the following: negotiation of claim settlements, securing and evaluating evidence, preparing manual and electronic estimates, subrogation claims - identifying recovery opportunities, resolving coverage questions, taking statements, establishing clear evaluation and resolution plans for claims.
• Knowledge: Advanced knowledge of: Essential Insurance Act (Michigan), Fair Trade Practices Act as it relates to claims, subrogation procedures and processes, intercompany arbitration, handling simple litigation, negligence law, no-fault law, collision repair techniques.
• Skills: Handle claims to the line, Claim Handling Standards, follow and apply ACG Claim policies, procedures and guidelines, work within assigned ACG Claim systems including basic PC software, perform basic claim file review and investigations, demonstrate effective communication skills (verbal and written), demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns, analyze and solve problems while demonstrating sound decision-making skills, prioritize claim related functions, process time sensitive data and information from multiple sources, manage time, organize and plan workload and responsibilities, safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc., research, analyze and interpret subrogation laws in various states, travel outside of assigned territory which may involve overnight stay, relocate, work evenings or weekends.

Preferred Qualifications

• Education: Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience. Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent. CPCU coursework or designation. I-Car ProLevel training. CCC training. XACT ware Training.

Benefits

• Health & Wellness: Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services).
• Financial Protection: Employee-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave: Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays will vary by business schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays will vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement.

Compensation

Average annual salary range: $59,000 - $69,000, along with the opportunity for an annual company bonus incentive.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Job Posting Period

This position is expected to remain posted through July 31, 2026; however, it may close at any time once a qualified candidate pool is identified.