Michigan Claim Support Assistant II

Position Summary

Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on the customer experience and the financial integrity of our claims operations. As a claims operations professional, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day.

Key Responsibilities

• Process paperwork for outgoing checks
• Investigate stop pay requests for accuracy
• Accurately allocate funds to correct coverage in the appropriate Claim system
• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheetment
• Review and research activity associated with positive pay processes
• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
• Balance and reconcile all claim deposits

Qualifications

• Required Education: High School Diploma or equivalent OR Three years of experience in processing, customer service or business administration
• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
• Experience: Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of complex problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using automated processing and computer systems
• Gathering data and preparing reports
• Auditing records, products, and computer files
• Comeplete General Claims Training

Preferred Skills

• The ability to multi-task various assignments at once
• Keen attention to details
• Excellent communication skills both oral and written
• 1+ years of customer service experience
• The ability to work independently
• Banking experience preferred
• The ability to work within a team environment
• Excellent technical skills
• Data entry experience

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

Compensation & Benefits Overview

• Compensation: A Claim Support Assistant II earns a competitive hourly salary of $19.00 - $23.00, along with the opportunity for an annual company bonus incentive.
• Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services).
• Financial Protection & Insurance: Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave: Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education: Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement.
• Additional Perks: Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program.