Associate APD Claims Representative

About the role

Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting.
Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes.
Communicate effectively: Monitor claim-related communications and respond to customer's needs.
Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork.
Stay informed: Develop a working knowledge of laws and regulations impacting claims handling.
Stay compliant: Maintain active licenses in designated states and complete continuing education as required.
Adapt and support: Take on additional responsibilities as needed to support team success.

Responsibilities

• Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting.
• Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes.
• Communicate effectively: Monitor claim-related communications and respond to customer's needs.
• Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork.
• Stay informed: Develop a working knowledge of laws and regulations impacting claims handling.
• Stay compliant: Maintain active licenses in designated states and complete continuing education as required.
• Adapt and support: Take on additional responsibilities as needed to support team success.

Requirements

• A high school diploma or equivalent – college coursework or additional training is a plus!
• Prior experience in insurance or claims handling is helpful, but not required.
• Prior experience providing support to customers or clients is valued and can contribute to success in this role.
• Strong decision-making skills.
• A calm, empathetic communicator who can confidently support people during tough situations.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Word and Outlook.

Qualifications

• Willingness to obtain required state insurance licenses (Don’t worry — we’ll provide study materials, paid time to study and cover the exam costs!).
• Strong decision-making skills.
• A calm, empathetic communicator who can confidently support people during tough situations.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Word and Outlook.

Skills

• Strong decision-making skills.
• A calm, empathetic communicator who can confidently support people during tough situations.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Word and Outlook.

Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role.
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment.
• Generous 401k with company match and immediate vesting.
• Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals.
• Generous leave programs, including paid parental bonding leave.
• Student Loan Repayment and Tuition Reimbursement programs.
• Generous fitness and wellness reimbursement.
• Employee community involvement.
• Opportunities for advancement in a successful and growing company.

Pay

Starting annual salary of $40,950, overtime is paid for any excess hours.

Schedule

37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m.

Benefits

• Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals.

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law.