Apartment Service Manager

This site is a garden-style apartment community with 240 units in Kennesaw, GA. Windsor Communities is the recipient of the 2025 Kingsley Excellence Award for Overall Customer Service for the fifth consecutive year.

About the role

Windsor Communities provides training, mentoring, growth, and advancement opportunities. The company embodies core values of “Accountable, Inclusive, Energizing and Courageous,” with a mission to create communities where people feel truly cared for.

Responsibilities

• Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal and all pool/spa/fountains.
• Complete work orders efficiently and ensure they are closed out within 24 hours; assign work orders as necessary to team members using Yardi.
• Prepare vacant units for new residents, including painting, cleaning, and necessary repairs; work with vendors/contractors to manage the make-ready process.
• Respond to emergency maintenance requests and after-hours calls in an on-call rotation; weekend work is required.
• Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety).
• Ensure compliance with all safety regulations and policies; maintain a clean and safe working environment using proper PPE.
• Manage and track inventory of maintenance supplies and equipment; order supplies, create purchase orders, and process invoices.
• Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds using computers, smartphones, and tablets.
• Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively; support company values and culture.
• Interact professionally with contractors, vendors, and suppliers.
• Work closely with the property management team to identify and resolve maintenance issues.
• Provide strong leadership, create a positive team environment, and maintain high morale as a role model.
• Monitor budgets and manage contracts.

Requirements

• High school diploma or GED; technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience using smart devices and property management software.
• EPA Type II certification preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) certification preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

Pay

Hourly rate: $28.03 - $35.05 per hour, depending on education, experience, tenure, and location.

Annual starting compensation: $58,302 - $72,904 base salary.

Bonus: Average potential of 10% annual bonus.

Total annual starting compensation potential: $64,132 ($58,302 base + 10% bonus) to $80,194 ($72,904 base + 10% bonus).

Benefits

• 30% housing discount eligible at a Windsor Community.
• 10% annual bonus potential.
• Paid time off and holidays: 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1 year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $40/month, annual shoe/accessory allowance, and tuition assistance.