Service Manager

About the role

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

Responsibilities

• Operations lead for your store’s Service Center
• Accountable for all decisions relating to workflow, staffing of mechanics, and KPIs
• Primary service advisor at the shop, integrating the sales and service experience
• Train your team
• Engage with customers to recommend the right service at the right time
• Manage and control service costs
• Keep service orders organized
• Ensure a clean and efficient department
• Take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers
• Excellent communication skills, managing all communication from the Service Department to customers and writing more than 50% of the work orders for the shop
• Develop employees
• Find efficiencies by reviewing service reports
• Anticipate your shop’s needs

Requirements

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great leadership skills and the ability to motivate and develop future leaders
• Ability to plan effectively and stay a step ahead of your shop’s needs
• 3+ years of bicycle service center experience
• A commitment to delivering the best possible experience for every customer
• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
• Proactive approach to staying up to date on industry changes and trends

Qualifications

• High energy and a constant learning engine who can see the forest and the trees

Skills

• Excellent communication skills
• Leadership skills
• Planning and organization skills
• Customer service skills
• Problem-solving skills

Benefits

• Employee benefits package

Pay

• Competitive salary based on experience and qualifications

Schedule

• Flexible schedule to accommodate your needs