Service Manager

Position Summary

Combining in-depth automotive repair knowledge with exceptional people skills, the Service Manager manages customer relationships and frequently serves as a liaison between technicians and customers. The role involves selecting, coaching, leading, training, and supervising vehicle technicians, while assisting with the purchase of parts, materials, and equipment.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment — from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards — and use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving — customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customers' vehicles.

Qualifications

• 2 year degree or equivalent (preferred).

Pay

Pay Range: $19.57 – $29.36. Bridgestone is committed to fair and lawful compensation practices, and all employees receive pay that meets or exceeds the applicable minimum wage requirements.

Benefits

• Medical, Dental, and Vision — starting day 1 for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Formal training.
• Performance incentives.
• Competitive healthcare packages for full-time and part-time employees.
• Corporate Social Responsibility activities.
• A supportive and engaging onboarding experience to ensure a smooth transition into the team.
• Opportunity to develop and grow through training and regular mentorship.