Apartment Service Manager

About the role

Our company considers a range of factors including education and experience when determining base compensation.

Pay

Hourly: Starting at $27.35 – $34.19 per hour, depending on years of experience, tenure, and location. Annual starting compensation: $56,888 – $71,115. Bonus: Average bonus potential of 10% annual bonus. Total annual starting compensation potential: $62,576 ($56,888 base + 10% bonus) – $78,226 ($71,115 base + 10% bonus).

Responsibilities

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make-ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is required.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE.
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders, and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds. Utilize computer, smartphone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
• Supervisory Responsibilities: Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model. Familiarity with budget monitoring and contract management. Experience ordering supplies, creating purchase orders, and processing invoices. Experience managing employees, scheduling, and overseeing vendors, contractors, and suppliers.

Benefits

• 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after two years of employment.
• 10% annual bonus potential.
• Paid time off and holidays.
• 1 hour of paid sick and safe time for every 30 hours worked.
• 10 days of paid vacation time accrued bi-weekly.
• 6 weeks of paid parental leave after completing 1 year of employment.
• 10 paid holidays annually and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• $50/month cellphone stipend, annual shoe/accessory allowance, and tuition assistance.

Requirements

• High school diploma or GED.
• Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.
• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.