Apartment Resident Relations Specialist- Venue at Lakewood

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world-class customer service to our residents.

About the role

We are hiring a Resident Relations Manager for our property in the Bradenton, FL area. Our Associate Managers are true business leaders who direct operations, sales, finances, and team development. They are industry front-runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals.

Responsibilities

• Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and to help prospects find their new home at AIR.
• Maintain a track record of consistently meeting or surpassing monthly leasing goals.
• Deliver exceptional customer service to our residents, creating moments that matter at every opportunity.
• Provide leasing support to all communities within the AIR portfolio as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations.

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Qualifications

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused
• Collaborative Team Player

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount available
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Pay

Attractive compensation packages that reward performance, including commissions for new leases and renewals. Pay rate will be in line with your skills and experience as they relate to the requirements of the job.

Schedule

Flexible schedule with availability to work during office hours, which may include weekends and vary based on community and season.