Apartment Resident Relations Specialist - Luxe Lakewood

About the Role

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. We are hiring a Resident Relations Manager for our property in the Bradenton, FL area. Our Associate Managers are true business leaders who direct operations, sales, finances, and team development. They deliver extraordinary customer experiences and strive to exceed business goals.

Responsibilities

• Follow AIR's sales process including prompt follow-up with active prospects, scheduling and conducting tours to sell the value of your unique community and help prospects find their new home at AIR.
• Maintain a track record of consistently meeting or surpassing monthly leasing goals.
• Deliver exceptional customer service to residents, creating moments that matter at every opportunity.
• Provide leasing support to all communities within the AIR portfolio as needed.
• Contribute to community marketing efforts.
• Adhere to Fair Housing Laws and Regulations.

Requirements

• 1+ year of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant).
• Demonstrated success in goal setting/achievement and following a sales process.
• Excellent customer service skills to address current and future resident needs.
• Flexible schedule with availability to work during office hours (hours may include weekends and vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Qualifications

• Goal-Driven and Sales-Motivated
• Adaptable to Fast Pace and Shifting Priorities
• Customer Experience Focused
• Collaborative Team Player

Pay

Attractive compensation packages that reward performance, including a base pay rate commensurate with skills and experience, plus commissions for new leases and renewals.

Benefits

• 25% rent discount at any AIR community, with the option to live onsite or at a nearby AIR community.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options; HSA/FSA plans; short- and long-term disability paid by the company.
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.