Apartment Resident Manager

About the Role

The Resident Manager at Stone Creek, a Mobility & Sensory Impaired complex in Phoenix, Arizona, oversees the daily operations of a 40-unit retirement community. This on-site position focuses on delivering exceptional customer service, effective property management, and a welcoming, engaging, and supportive environment for residents. A designated one-bedroom apartment is provided as part of the role to support daily operations and resident needs.

Responsibilities

• Property Management
  • Oversee all aspects of daily operations, including leasing, resident relations, and facilities management.
  • Prepare and manage budgets, ensuring financial health by controlling expenses and maximizing occupancy.
  • Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance.
  • Conduct regular inspections of property, common areas, and individual units to ensure cleanliness and compliance.
  • Review and approve purchase orders, invoices, and other financial documents related to property operations.
• Leasing and Occupancy
  • Manage leasing activities, including marketing units, conducting tours, and processing applications.
  • Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining residents.
  • Coordinate move-ins and move-outs, ensuring vacant units are prepared promptly for new residents.
• Resident Relations & Services
  • Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
  • Oversee the Activities Department to ensure a vibrant calendar of events promoting engagement, wellness, and social connection.
  • Address residents’ concerns and resolve disputes in a timely and professional manner.
  • Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
  • Work closely with the Social Services team to ensure residents have access to necessary supportive services.
• Compliance and Reporting
  • Maintain accurate records of leasing, financial, and maintenance activities, preparing reports as required.
  • Coordinate and oversee audits, inspections, and reviews by regulatory bodies to ensure compliance.
  • Stay informed of changes in housing regulations and best practices to ensure operational efficiency.

Requirements

• High school diploma or equivalent; experience in property management, business administration, or a related field preferred.
• 1+ years of experience in property management, preferably in senior living or multifamily housing environments.
• Experience managing budgets, financial reporting, and property operations.
• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

Skills

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, for interacting with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and align decisions with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions during outdoor inspections or activities.

Pay

The anticipated base pay range for this non-exempt, full-time position is $25.00 per hour. The role may be eligible for overtime pay in accordance with federal and state law.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance program
• Term life and voluntary supplemental life insurance
• A one-bedroom apartment unit as part of the role

About the Organization

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization focused on well-being, independence, and dignity. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to creating positive change in the communities we serve.