Apartment Resident Manager

Job Summary

The Apartment Resident Manager at Pioneer Towers, a 198-unit affordable senior living community in Sacramento, California, oversees the day-to-day operations of the property while ensuring exceptional customer service, regulatory compliance, and high-quality property management.

Duties And Responsibilities

• Property Management
• Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.
• Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.
• Leasing and Occupancy
• Manage leasing activities, including marketing available units, conducting tours, and processing applications.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Cook up and coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.
• Resident Relations & Services
• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.
• Address residents’ concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
• Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
• Work closely with the Social Services team to ensure residents have access to necessary supportive services.
• Compliance and Reporting
• Ensure full compliance with HUD and LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Prepares property for all audits and inspections, with or including, but not limited to MOR, REAC, regulatory agency and investors.
• Maintain accurate, audit-ready resident files and property records.
• Stay informed of changes in affordable housing regulations to ensure ongoing compliance.
• Aid in regulatory audits and inspections by providing necessary documentation and reports.

Education And Experience

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• Minimum of 3-6 years of experience in property management, preferably in HUD, LIHTC and affordable housing or senior living.
• Experience with HUD and other affordable housing programs is strongly preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Skills And Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

Compensation

• Actual base salary is determined based on several factors, including but not limited to geography, job-related knowledge, experience, and budget considerations.
• The starting salary within the range is typically aligned with the minimum experience required for the role.
• The role is considered exempt, so it is not eligible for overtime pay in accordance with federal and state law.
• The anticipated base pay range for the position is $50,000 - $70,000 annually (equivalent to approximately $25.00 - $35.00 per hour).

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retail savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Additional Benefit

• Includes a 1-bedroom apartment unit.