AP/AR Support Specialist

About Us

F.A. Davis (FAD) is one of the oldest independent, family-managed publishing houses in America, established in 1879. We specialize in meeting the needs of Nursing, Medical, and Health Science professionals through high-quality digital, print, and online products for students, educators, and clinicians globally.

Our core values include:

• Customer Service: Delivering 100% of what we promise with courtesy and effectiveness.
• Communication: Valuing active listening, feedback, and clear, respectful interactions.
• Collaboration: Fostering teamwork and a cooperative atmosphere.
• Adaptability: Embracing change, new ideas, and progress.

Position Summary

This role supports the day-to-day operations of Accounts Receivable and Accounts Payable, with primary responsibilities including cash application, account reconciliation, collections support, credit processing, and finance operations administration. The position serves as a key backup within Accounts Payable and collaborates closely with the finance team to maintain accurate records, support customer service, and ensure effective use of Business Central and related systems.

Responsibilities

Accounts Receivable

• Apply customer payments accurately and timely.
• Research and reconcile unapplied cash and customer credits.
• Monitor assigned customer accounts and assist with collections follow-up.
• Process return authorizations and customer credits.
• Release orders, pro formas, and credit holds as appropriate.
• Respond to customer inquiries regarding invoices, credits, and payments.

Accounts Payable

• Process invoices and check requests.
• Maintain vendor records and banking information.
• Support payment processing and electronic invoice workflows.
• Serve as backup for AP processing and check runs.

Administrative & Operational Support

• Process freight billings and fulfillment-related credits.
• Support ERP process improvements and testing.
• Assist with documentation and process updates.
• Provide backup support across finance operations as needed.
• Identify process improvement opportunities and support implementation efforts.

Success in This Role

• Maintaining accurate and timely cash application.
• Keeping customer accounts current and well reconciled.
• Providing responsive support to internal and external customers.
• Adapting effectively to evolving systems and processes.
• Supporting overall finance team operations with reliability and professionalism.
• Ensuring assigned transactions and account activities are completed accurately and within established timelines.

Requirements

• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience working in ERP/accounting systems; Microsoft Business Central experience preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.
• Strong customer service orientation and professional problem-solving skills.
• Experience with accounts receivable, cash application, collections, or accounts payable preferred.

Qualifications

• High School Diploma or equivalent; additional accounting or business coursework preferred.

Work Environment

• Work conducted in a home office setting.
• High-speed internet access (at least 25 mbps download and 5 mbps upload) required, ensuring reliability, availability, accessibility, and security.
• Regular communication through verbal, written, visual, and auditory means.
• Attendance of virtual meetings, including “camera on” requirements.
• Frequent sitting and computer work.
• Repetitive movement of hands and fingers (typing and/or writing).
• Limited travel may be required for company/team events.

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Benefits

• Remote work.
• Half-day Friday schedule from April through October.
• Generous paid time off (PTOR).
• Retirement benefits.
• Life and disability insurance.
• Comprehensive healthcare benefits.
• Wellness initiatives.
• Family benefits.
• Tuition and professional development reimbursement.

Voted Philadelphia Top Workplace year over year since 2021, most recently with special recognition in Work/Life Flexibility.

Why Join Us?

Join a company dedicated to developing high-quality teaching and learning solutions for nursing and health science professionals. Work collaboratively with a diverse team passionate about innovation and producing top-tier products.