AOT District Administrative & Technical Assistant IV

About the role

The Agency of Transportation seeks a District Administrative & Technical Assistant IV. This position will work in the Capital Region at the Berlin office. Occasional travel to regional garages is required for computer-related tasks.

Responsibilities

- Provide clerical and technical assistance, including opening and distributing mail, processing payroll, and handling project/invoice payments. - Answer phone inquiries from the public and assist users with computer operations and device troubleshooting. - Assist with the installation and configuration of hardware and software applications. - Train users on the VAMIS program. - Serve as backup support to administrative personnel and provide office coverage in their absence. - Maintain strong customer service skills and the ability to learn and train others on computer programs.

Requirements

- Associate degree or higher in accounting, business, office administration, or a closely related field, with 2+ years of experience in administrative support or computer/network support. - High school diploma or equivalent, with 4+ years of experience in administrative support or computer/network support. - 2+ years as an AOT District Administrative & Technical Assistant III.

Qualifications

- Comprehensive knowledge of office procedures and practices. - Proficiency in Microsoft Office Suite and familiarity with VAMIS. - Excellent communication and interpersonal skills. - Ability to troubleshoot and resolve computer hardware and software issues. - Experience with basic office equipment and maintenance.

Skills

- Strong organizational and time management skills. - Ability to handle multiple tasks simultaneously. - Customer service orientation. - Problem-solving abilities.

Benefits

- Comprehensive health and dental insurance. - Generous leave and holiday policies. - Paid family and medical leave. - Retirement plans and tuition reimbursement. - Flexible spending accounts. - Group life insurance. - Wellness program. - Eligibility for student loan forgiveness.

Pay

As a State employee, you receive a competitive salary along with a comprehensive benefits package.

Schedule

The position is full-time, with standard office hours. Occasional evening and weekend work may be required for field trips and training sessions.