Anti-Fraud Operations Analyst

About the Company

SMBC Group is a top-tier global financial group headquartered in Tokyo with a 400-year history, offering a diverse range of financial services including banking, leasing, securities, credit cards, and consumer finance. The Group operates over 130 offices with 80,000 employees worldwide across nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG), the holding company of SMBC Group, is one of the three largest banking groups in Japan and trades on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group serves corporate, institutional, and municipal clients through a network of operating companies, including Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The Group connects clients to local markets and its extensive global network, backed by strong capital and relationships in Asia.

About the Role

SMBC is seeking a highly analytical Analyst to support reporting, metrics, and business intelligence activities within the Anti-Fraud Operations Governance Team. This role will produce and analyze fraud management reports, operational dashboards, key risk indicators (KRIs), and executive-level metrics to monitor fraud trends, operational performance, and fraud losses. The Analyst will collaborate with Fraud Operations, Risk Management, Compliance, Technology, and business stakeholders to ensure accurate reporting, identify actionable insights, and support data-driven decision-making across the fraud program.

Responsibilities

• Produce and distribute daily, weekly, monthly, and quarterly fraud operations reports and dashboards.
• Compile, validate, and analyze fraud metrics, fraud losses, alert volumes, investigation outcomes, productivity statistics, and key risk indicators (KRIs).
• Develop executive-level reporting packages for senior management, committees, audits, and regulatory examinations.
• Monitor reporting accuracy and perform data quality reviews to ensure integrity and consistency of management information.
• Identify trends, anomalies, and emerging fraud risks through data analysis and reporting.
• Create and maintain dashboards, scorecards, and visualizations using reporting and analytics tools.
• Support recurring reporting for governance forums, risk committees, and leadership meetings.
• Partner with Technology and data teams to automate reporting processes and improve reporting efficiency.
• Assist with regulatory exams, audits, and information requests by gathering, validating, and presenting data.
• Track operational performance against established service level agreements (SLAs), KPIs, and departmental objectives.
• Maintain reporting procedures, methodologies, and documentation.
• Support ad hoc analysis and special projects related to fraud trends, operational effectiveness, and strategic initiatives.

Requirements

• Bachelor's degree in Business, Finance, Data Analytics, Information Systems, Mathematics, or a related field.
• 1-3 years of experience in reporting, analytics, operations, risk management, fraud operations, or financial services.
• Strong analytical and quantitative skills with the ability to interpret large data sets.
• Advanced Microsoft Excel skills, including Pivot Tables, formulas, and data analysis functions.
• Experience creating reports, dashboards, and management presentations.
• Strong attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience with Power BI, Tableau, SQL, Alteryx, or other reporting and visualization tools.
• Knowledge of fraud operations, financial crimes, banking operations, or risk management.
• Experience supporting audits, regulatory exams, or governance reporting.
• Familiarity with Actimize, Mitek, or other fraud detection platforms.

Work Arrangement

SMBC’s employees participate in a Hybrid workforce model, allowing work from home and the office. Employees must live within a reasonable commuting distance of their office location. Hybrid work schedules will be discussed during the interview process. Note that hybrid work may not be permitted for certain roles, such as FINRA-registered positions requiring full-time in-office attendance.

SMBC provides reasonable accommodations for applicants with disabilities consistent with applicable federal, state, and local law. If you need an accommodation during the application process, contact accommodations@smbcgroup.com.