Fraud Analyst

About the role

We are looking for a Fraud Analyst to support a retail apparel and accessories business in Wisconsin through a Contract assignment. This role focuses on reviewing online transactions, identifying suspicious activity, and helping protect revenue while maintaining a positive customer experience. The ideal candidate brings strong judgment, fraud detection expertise, and the ability to work closely with multiple teams in a fast-paced eCommerce environment.

Responsibilities

• Evaluate flagged and high-risk eCommerce orders in real time to determine whether purchases should be released, held for review, or stopped due to suspected fraud.
• Analyze transaction patterns, order velocity, and unusual buying behavior to uncover potential card misuse, account compromise, or organized fraudulent activity.
• Partner with customer support, fulfillment, logistics, and finance stakeholders to validate order details, confirm customer legitimacy, and address fraud-related concerns.
• Apply balanced decision-making to reduce unnecessary order declines while still protecting the business from financial loss and fraudulent transactions.
• Track emerging fraud trends, unexpected activity increases, and recurring risk indicators, then escalate meaningful findings to leadership for action.
• Document investigations, decisions, and supporting evidence clearly to maintain accurate records and improve fraud prevention efforts over time.
• Support fraud review coverage during evening and weekend hours to help ensure timely action on urgent transactions and risk events.

Requirements

• Experience in fraud analysis, fraud investigation, or transaction risk review within an eCommerce or retail setting.
• Working knowledge of card fraud, credit card abuse patterns, and common indicators of suspicious online purchasing activity.
• Ability to interpret order data, customer information, and transaction behavior to identify potential fraud quickly and accurately.
• Familiarity with order management processes and the operational impact of fraud decisions on fulfillment and customer experience.
• Strong analytical thinking and sound judgment when handling high-volume queues and time-sensitive reviews.
• Effective communication skills with the ability to collaborate across business functions and explain risk-based decisions clearly.
• Availability to work evening and weekend schedules as needed for transaction monitoring coverage.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.