Annual Wellness Visit (AWV) Coordinator - (Full-Time)

A day in the life

• Promotes, coordinates, and schedules wellness visit, such as the Annual Wellcare Visit and Initial Preventive Physical Examination, with The Iowa Clinic providers.
• Verifies payor eligibility.
• Researches and gathers data as necessary from multiple systems such as EMR, EHR, and IRIS.
• Requests clinical information from other entities as necessary to complete patient records.
• Accurately enters clinical information into EMR.
• Accurately complete documents and templates, such as preventive care plans, as required payors including CMS.
• Provides accurate documentation to provider offices in a timely manner.
• Mails patient forms and supporting information to patient for their visit as required by payors.
• Assists patients, as necessary, in completion of the forms and providing necessary information.
• Place reminder call to patients prior to the appointment, informing patient of requirements of the visit and reminding patient to bring paper work or come in 30 min before appointment.
• Update and maintain materials as directed including all forms, communication, and educational materials.
• Assemble and maintain appropriate supply of packets in the provider offices.
• Identifies coding needs and collaborates with provider/staff prior to the patient’s office visit.
• Maintain patient care management and other information as needed in EHR.
• Collaborates with providers, clinic staff, care management team, and clinic leadership to identify needs and resolve day to day issues regarding the process.
• Serve as a resource to the patient, provider, and clinical staff regarding visits, payor information, and care management program.
• Assist the care management team with patient outreach and working payor reports.

Qualifications

• Education: Post-Secondary Education preferred but not required.
• Licensure/ Certification: Working knowledge using electronic medical record required.
• Work Experience: Three years’ experience in a medical office experience required.