Animal Services Assistant

Deadline to apply: Thursday, September 3, 2026 at 5:00 PM PST.

About the role

The Animal Services Assistant is a front-line member of the Animal Services team, providing helpful, compassionate service to residents while supporting the division's day-to-day operations. In this role, you’ll greet and assist the public in person and by phone, respond to animal services questions and requests, maintain accurate records, process animal-related transactions, and perform a variety of clerical and administrative duties. You may also assist with handling animals when needed, making this an ideal opportunity for someone who enjoys combining customer service, organization, technology, and animal care.

This is an entry-level position with an important community-facing role. The successful candidate will be comfortable balancing multiple priorities, communicating with people in sensitive situations, and learning and applying animal services laws, policies, and procedures.

Schedule

9/80 work schedule, working Tuesday through Saturday with every other Saturday off.

Responsibilities

• Greet and assist the public in person and by phone
• Respond to animal services questions and requests
• Maintain accurate records
• Process animal-related transactions
• Perform a variety of clerical and administrative duties
• Assist with handling animals when needed

Requirements

• Graduation from high school or G.E.D. equivalent
• One year of office administrative or clerical experience, or an equivalent combination of training and experience
• Willingness to handle animals in the course of employment
• Current, valid PC832 certification or the ability to obtain certification within six months of employment

Ideal Candidate

The ideal Animal Services Assistant is a compassionate, organized customer service professional who serves as the first point of contact for the public and embodies a strong commitment to helping both people and animals. This role thrives on clear communication, enabling you to explain policies, procedures, and regulations in a simple, helpful way.

• Attention to detail and organization for maintaining records, databases, and financial transactions
• Comfort with technology, including word processing and spreadsheets
• Ability to handle sensitive situations with tact and discretion
• Willingness to learn about animal services operations and regulations
• Comfort with humane animal handling when required
• Ability to work collaboratively as part of a team
• Strong relationship-building skills with coworkers, management, and community members
• Ownership of work and sound judgment in alignment with established policies and procedures

About the Organization

The City of Moreno Valley prides itself on delivering quality service to residents and businesses efficiently and effectively through Collaboration, Innovation, Customer Service, and Human-Centric Design. Strategically located in Southern California’s Inland Empire, Moreno Valley is the second-largest city in Riverside County and is close to major hubs such as Los Angeles, Orange County, and San Diego. This spacious, thriving, and diverse city has a population of over 200,000 residents and offers a variety of business opportunities.

Selection Process

• Application Screening: Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications after the position closes. Those who qualify will be advanced to the next stage.
• Video Appraisal Interview: Applicants may complete a self-guided video interview by recording responses to a series of structured questions. These questions assess each candidate's qualifications and suitability for the position. There is no live interviewer; candidates record answers independently and submit videos for evaluation.
• Technical Interview: Selected applicants will participate in a structured technical interview to evaluate job-related knowledge, problem-solving abilities, and proficiency in key competencies. Performance is assessed using predetermined evaluation criteria.
• Eligible List: Once the appraisal is complete, HR will establish an eligible list of candidates. Those on the list may be referred to a selection interview for present and future vacancies.

All applicants will receive email notifications regarding their status. Based on the Department's needs, the selection procedures may be modified.