Ancillary Scheduler III - Ambulatory Care Dept - PT .6 DAYS

About the role

This position requires a team player with proven success in applying a team approach to resolve issues or accomplish goals; ability to work with minimal supervision; ability to interact effectively and in a timely manner with a wide variety of constituents.

Responsibilities

• Reviews and validates all imaging orders to ensure accuracy of diagnosis, referral, authorization, and dates of service.
• Corrects and updates orders/referrals/authorizations as needed, maintaining clear, professional communication with patients, providers, and support staff.
• Accurately transcribes and schedules imaging exams across all diagnostic and interventional modalities; maintains expected scheduling volume and departmental performance standards.
• Demonstrates expert-level proficiency in all scheduling modalities, supporting cross-departmental needs and ensuring consistency of workflow.
• Coordinates with nurse navigators, specialty program coordinators, and clinical teams to ensure accurate scheduling and continuity of care for complex or multi-phase patients.
• Independently schedules multi-phase, invasive, and specialty exams.
• Anticipates potential scheduling or workflow issues and provides proactive solutions and recommendations for improvement to department leadership.
• Reviews program-related patient lists to confirm eligibility, ensuring accuracy and compliance with program and departmental guidelines.
• Supports and assists Ancillary Scheduler I and II staff in managing escalated calls or interactions with patients, providers, or other departments, maintaining professionalism and resolving issues effectively.
• Works within billing and referral workqueues to identify inefficiencies or discrepancies, communicating findings and proposed corrections to the department manager or appropriate staff.
• Troubleshoots complex scheduling, order, or authorization issues and collaborates with managers or providers to ensure resolution and workflow accuracy.
• Serves as backup for the department lead in their absence, maintaining established expectations, performance standards, and workflow continuity.
• Maintains strong working relationships with staff, providers, and hospital departments, demonstrating leadership through example.
• Demonstrates adaptability, supports departmental projects, assists in process improvements, and performs other related duties as assigned.

Requirements

• Minimum of 3 years radiology clinical experience or scheduling with advanced knowledge of medical terminology, anatomy, radiology procedures and preparations.
• Extensive knowledge of Interventional procedures and sedation/anesthesia cases.

Qualifications

• Preferred: Epic EMR experience.

Typical Physical/Mental Demands

• Must be able to sit or stand for extended periods of time and be able to move to patient care areas when needed.
• Must be able to work under required deadlines and schedules, while being flexible to special requests and projects.
• Must be able to work independently, as well as with others in a team environment.
• Must be able to prioritize work demands and organize time efficiently.
• Must work well under stress.