Ancillary Front Office Representative

About the role

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• A high school diploma or GED is preferred
• At least one year of front office or patient registration experience in a medical setting is required
• Knowledge of insurance processes, medical terminology, and scheduling systems is necessary
• Strong communication and customer service skills are essential
• Empathy and professionalism in handling sensitive situations are required
• Bilingual (English/Spanish) is preferred, but not required
• Payment collection experience is preferred but not required

Skills

• None specified

Behaviors

• None specified

Motivations

• None specified

Education

• Required: High School or better.

Experience

• None specified

Licenses & Certifications

• None specified

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.