Ancillary Front Office Representative

About the role

The PT Clinic Front Office Representative at Southeast Orthopedic Specialists is responsible for providing excellent customer service and supporting efficient front office operations.

Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Requirements

• A high school diploma or GED is preferred
• At least 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) is strongly preferred
• Payment collection experience is preferred

Qualifications

• Required: High School or better

Skills

• Not specified

Behaviors

• Not specified

Motivations

• Not specified

Education

• Required: High School or better

Experience

• Not specified

Licenses & Certifications

• Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Standard medical office environment. May require travel between clinic locations. Ability to sit, stand, bend, and use a computer throughout the day.