Ancillary Claims Adjuster - Richardson, TX

Full‑time, in‑office position based in Richardson, TX. As a Claims Adjuster in the Claims Administration Department, you will be part of a special team that plays a critical role in the claims process, working with customers, vehicle inspectors, and repair facilities to determine claim eligibility.

Primary Job Functions

• Verify information set‑up on claims to determine if the customer's complaint, diagnosis, and failed parts are documented and justified for the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, and dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare.

Minimum Qualifications

• 1 to 2 years of claims processing or call‑center experience.
• High school diploma or equivalency.

Skills and Competencies

• Intermediate knowledge of Windows‑based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze, and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Spanish fluency / bilingual a plus.
• Familiarity with Parts and Labor Guide.