Analyst, Workstation Support

TALENT Software Services · Columbia, SC · 1 wk ago

On-siteOTHRFull-time

Configures, installs, and maintains desktop software and hardware.
Provides technical support and guidance to users.
Monitors and updates dispatch system; works incoming tickets as assigned (55% of role).
Provides troubleshooting, technical support, and develops end-user guidelines.
Configures, installs, monitors, and maintains IT users' workstation software and hardware.
Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
Ensures proper configuration and adherence to security configurations and settings.
Tests, troubleshoots, maintains, modifies, validates, and documents application packages (10% of role).
Documents configurations and standards to improve resolution time and assist colleagues with similar issues (10% of role).
Assists other departments as needed to resolve issues.
Performs administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items (20% of role).
Stays apprised of new technologies related to workstation support procedures (5% of role).

Associate Degree in Computer Science, Information Technology, or other job-related field, or 2 years of job-related work experience.
2 years of technical operations support experience.
A Certification (or equivalent).

Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
Able to provide on-the-spot training to users.
Understands operating systems imaging concepts.
Able to make recommendations on selection of hardware and software products to address business requirements.
Familiarity with computer and workstation equipment.

Fast-paced, multi-platformed environment which may require action and response 24/7 to support the technical business needs of the customer.

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