Analyst, Technology Training and Improvement

About the role

The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.

Responsibilities

• Analyze & design training materials and plans to meet the needs of groups and individuals.
• Teach technology & business process training courses for CCBC faculty and staff.
• Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
• Support and facilitate course registration, attendance and related procedures.
• Provide troubleshooting and service coordination efforts with the appropriate group.
• Develop training plans, course schedules, and course delivery events.
• Support mobile and remote training, development, and facilitation.

Requirements

• Associate’s Degree required, degree in Instructional Technology, Information Technology or related field.
• Five (5) years’ experience in supporting technology, developing and delivering technology related training required.
• Experience performing needs assessments preferred.
• Valid driver’s license in good standing with violation points less than five (5).

Qualifications

Minimum qualifications include:

• Associate’s Degree required, degree in Instructional Technology, Information Technology or related field.
• Five (5) years’ experience in supporting technology, developing and delivering technology related training required.
• Experience performing needs assessments preferred.
• Valid driver’s license in good standing with violation points less than five (5).

Skills

N/A

Benefits

At A Glance BENEFIT SUMMARY

Pay

Commensurate with experience

Schedule

TBD