Analyst, Quality & Training

About the role

NRECA is seeking a Quality & Training Analyst to join our Insurance & Financial Services team in Lincoln, Nebraska. This role is part of a mission-driven organization that fosters a culture of belonging and offers competitive compensation, comprehensive benefits, and professional development opportunities.

Responsibilities

• Supports the delivery of training programs, contributes to training materials and aids, and may assist with routine training delivery.
• Reviews employee processing work and member service calls for timeliness, quality, accuracy, and productivity within assigned business areas.
• Aids in updating and organizing standard operating procedures in partnership with the Quality Assurance team and business areas, as needed.
• May process escalated member-facing claims transactions requiring specialized knowledge.

Qualifications

• Required Education: Bachelor's degree or equivalent experience in quality assessment and training, or relevant field.
• Preferred Experience: Experience with quality assessments, creating training materials, and supporting training and onboarding of staff.
• Knowledge: Knowledge of ERISA, IRS, and/or DOL regulations related to defined benefit plan administration preferred.
• Skills: Ability to manage time, prioritize work, multitask, and perform effectively under pressure; ability to identify improvement opportunities and recommend constructive solutions; strong customer service, verbal, and written communication skills; proficiency in Microsoft Office applications.

Essential Physical Requirements

• Primarily sedentary work with extended periods of sitting.
• Visual acuity sufficient for computer work and data analysis.
• Manual dexterity for frequent keyboard use.
• Occasional light lifting (up to 10 lbs).
• Effective communication in person, by phone, and via email.

Pay, Benefits, and Schedule

• Salary Range: $57,000 - $70,000, final compensation determined by individual qualifications, experience, and internal equity.
• Benefits: Competitive compensation; comprehensive medical, dental, and vision benefits; 401(k) with employer match; pension plan; PTO and holidays; wellness programs; professional development opportunities; hybrid work environment.
• Schedule: Work hours between 7:30 a.m. to 5:00 p.m., with the employee's start time determined by the manager and employee. Eligible for NRECA's hybrid schedule, offering the flexibility to work a hybrid schedule and work from home up to two days per week.