Quality Assurance and Training Analyst

About Us

Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless. We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!

About the Role

The Quality Assurance and Training Analyst is responsible for promoting operational excellence through quality assurance, auditing, process improvement, and employee development initiatives. This role plays a critical part in ensuring operational accuracy, consistency, compliance, and readiness across business processes while supporting the onboarding and continued development of team members. The ideal candidate is highly detail-oriented, analytical, and process-driven, with a passion for continuous improvement and knowledge sharing. This individual will partner across teams to evaluate operational performance, identify opportunities for improvement, maintain documentation, and deliver effective training programs that support organizational success.

Responsibilities

• Design, implement, and manage quality assurance programs across operational workflows to ensure compliance, accuracy, consistency, and operational excellence.
• Conduct quality reviews and audits of operational processes, transactions, and workflows to identify trends, process gaps, and opportunities for improvement.
• Audit automated systems and existing operational processes to validate accuracy, reliability, and adherence to established procedures and controls.
• Monitor operational performance and compliance with policies, procedures, service standards, and business requirements.
• Investigate operational discrepancies, document findings, and recommend corrective actions and process improvements.
• Develop, maintain, and analyze quality metrics, scorecards, dashboards, and reporting to provide actionable insights to leadership.
• Support internal and external audit activities by gathering documentation, validating controls, and ensuring operational readiness.
• Partner with cross-functional stakeholders to improve processes, reduce operational risk, and enhance efficiency.
• Identify opportunities for automation, standardization, and workflow optimization to support scalability and operational excellence.
• Create, maintain, and update Standard Operating Procedures (SOPs), process documentation, and training materials.
• Develop onboarding resources and learning materials for new hires and existing team members.
• Facilitate onboarding and training sessions to ensure successful employee ramp-up and operational readiness.
• Conduct ongoing and refresher training programs to support process updates, quality initiatives, and continuous learning.
• Partner with leaders and subject matter experts to identify knowledge gaps and develop targeted training solutions.
• Support communication and training efforts related to new processes, workflows, systems, and operational changes.
• Promote a culture of continuous improvement, knowledge sharing, and operational excellence.
• Own and maintain a centralized knowledge base to ensure operational documentation remains accurate, accessible, and up to date.
• Conduct periodic reviews of documentation and training content to ensure alignment with current business processes and quality standards.
• Partner with the Claims team to evaluate operational quality, identify trends, provide actionable feedback, and support ongoing process improvements and training initiatives.

Requirements

• 2–4 years of experience in quality assurance, operations, auditing, compliance, training, learning and development, or a related field.
• Property & Casualty Producer License in home state or ability to obtain and maintain required licensing within established timelines.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Experience conducting audits, quality reviews, or process validation activities.
• Experience creating SOPs, process documentation, training materials, and knowledge management resources.
• Strong written and verbal communication skills with the ability to communicate complex information clearly and effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and Google Workspace tools.
• Ability to analyze data, identify trends, and provide actionable recommendations.

Preferred Qualifications

• Experience facilitating employee onboarding, coaching, or training programs.
• Familiarity with Salesforce or similar operational platforms.
• Experience working with quality assurance frameworks, audit programs, or operational controls.
• Experience developing reporting dashboards and performance metrics.
• Insurance, insurtech, fintech, financial services, or customer operations experience.
• Experience supporting process improvement, automation, or operational excellence initiatives.
• Experience developing and delivering training programs in a fast-paced operational environment.
• Experience administering or maintaining knowledge management platforms such as Confluence.

Benefits

• 100% remote work.
• Health insurance through Aetna (100% of premiums paid by Coterie).
• Dental and vision insurance through Guardian (100% of premiums paid by Coterie).
• Basic life insurance (100% of premiums paid by Coterie).
• Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans).
• 401K plan (up to 4% match with immediate vesting). Must be 21 years of age or older to participate.
• Flexible PTO policy offering employees up to 4 weeks of PTO in their first 12 months. Thereafter, PTO usage aligns with company standards and typically does not exceed 5 weeks per calendar year.
• 12 company-paid holidays each year.
• Continuing education annual stipend.

Pay

Annual salary estimated between $65,000-$70,000 (paid hourly) based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience, as outlined in the job description, may be considered for a salary above the midpoint of the above range. Salary is based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; degrees or certifications, etc.

Work Authorization

At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future.