Analyst Project Management

About the role

This role is based at our corporate office in Dallas, TX or is remote. As a Project Analyst on the Hilton Reservations and Customer Care (HRCC) team, you will apply project management skills to deliver multiple projects and business-as-usual activities, ensuring personalized solutions that inspire a passion for travel.

Responsibilities

• Manage HRCC internal and corporate project deliverables using industry-standard project management tools.
• Oversee projects from initial consultation through full execution, ensuring communication of progress and status updates.
• Maintain project plans, artifacts, reporting, and work with teams to build cases for project approvals.
• Conduct and document business plans, study and document standard processes, and implement changes to improve efficiency.
• Partner with Process Analysts to document and implement business and process changes.
• Lead project meetings, serve as the project representative for HRCC, and document business discussions, outcomes, actions, and risks.
• Bring teams together to document tasks, assign owners and timelines, and create a framework for follow-up and execution.
• Communicate status of projects, calling out risks and accomplishments.
• Manage projects related to ongoing HRCC contact center operations and corporate projects, including implementations, site launches, and other initiatives.

Requirements

• Two (2) years of professional experience.
• Proficiency in Microsoft PowerPoint and Excel (including maintaining complex spreadsheets).
• Proficiency in Microsoft Project or similar tools (such as Asana, Trello).
• Travel less than 10%.

Qualifications

• Two (2) years' experience in project or program management, Shared Services, Agile methodologies, or business process improvement.
• Two (2) years' experience working in a large, multi-function contact center environment.
• Proficiency with tools such as Visio and Smartsheet, coupled with the skill to craft compelling narratives using data, text, and visualizations.
• PMP or relevant project management or Agile certification.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through the Go Hilton travel program.
• Employee stock purchase program (ESPP) – Invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services.
• Crisis concierge – Single point of contact for practical and emotional support during times of loss.
• Mental health resources – Free counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off (PTO).
• Health and welfare benefits – Coverage for medical, dental, vision, and more.
• Retirement plans to support financial security.

Benefits availability may vary depending on location and terms of employment.

Pay

The pay range for this role is $50,000 – $75,000 and is determined based on applicable and specialized experience and location. Eligible team members may participate in the Hilton Annual Incentive (Bonus) Plan.