Analyst, Partner Success (West Palm Beach, Florida)

About the role

The Analyst, Partner Success will own the full post-sale relationship with school partners, from onboarding through ongoing engagement. Reporting to sales leadership, they will drive student participation and partner satisfaction.

Qualifications

• Proven flexibility to learn and work with new technology and systems.
• An organized self-starter who can work independently as well as collaboratively with a team.
• Excellent verbal and written communication skills.
• Great attention to detail and time management skills.
• Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.
• Passion for improving outcomes for high school students through education.
• Bachelor’s degree or equivalent experience.
• Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor (a plus, but not required).
• Prior experience in Partner Success/Partnerships role (preferred, but not required).

Responsibilities

• Manage the complete school partner relationship from onboarding through ongoing touchpoints via email, phone, and onsite visits, driving strong partner satisfaction.
• Serve as the primary point of contact for superintendents, principals, counselors, and other leaders at partner organizations.
• Identify opportunities to expand usage and deepen engagement within existing partner schools.
• Gather and relay product feedback from partners to inform platform improvements.
• Support the team in refining processes and systems that serve our school partners.
• Develop and track annual partner goals aligned with Level All's mission and strategic plan, including analyzing student and family participation data.