Analyst, Menu Management (POS)

Responsibilities

• Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, Aloha Menu, along with Altametrics, Multi-Brand Digital Platform(MBDP), and the Restaurant Admin Portal (RAP).
• Partner with key departments outside of IT, such as Digital, Operations, and Marketing to define, establish and implement best practices and procedures for Delivery, Online Ordering, Mobile Ordering, and Loyalty platforms (e.g., database management, integration analysis, and platform support).
• Provide escalation support of all restaurants as relates to POS system, online ordering system, third-party delivery (3PD) integration, and any designated system that a need is developed for, using the designated support desk software.
• Performs quality assurance (QA) processes to ensure superior system updates and changes are deployed into the production environment.
• Liaison between the menu management team and ItsaCheckmate for all third-party delivery menu creations, updates, and pricing updates.
• Act as Subject Matter Expert (SME) for POS Menu Configuration, Online Ordering menu configuration, as well as the ItsaCheckmate 3PD relationship.
• Develop and provide documentation and training processes to enhance the skill level of other Technical Support IT/Service Desk Staff.
• Communicate and collaborate with coworkers, management, franchisees, operators, and others in a courteous and professional manner. Use decision-making and negotiation skills. Team orientation and positive attitude.
• Collaborate with all internal and external teams to gather the appropriate requirements in order to roll out technology programs.
• Plans effectively and multitask. Utilize time management and organization skills to achieve aggressive deadlines; sets priorities and maintain organizational and filing systems. Responds promptly to others to ensure open and timely communication.

Qualifications

• 4-Year degree or equivalent experience
• Minimum 5 years combined point of sale use & administration experience required
• Minimum 2 years of cross-functional project team SME Experience, including ownership of sub-projects and activities required
• Inventory management expertise is required
• Familiarity with the project life cycle required