Analyst, IS Business Analysis

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

About the Role

As a member of the IS Supply Chain team, you will participate in planning, design, and support activities related to EDI systems and integrations. This includes day-to-day support operations and tactical enhancements. This role requires active team participation, excellent communication skills, problem solving ability, critical thinking, a commitment to quality deliverables, and teamwork with other team members. The position will focus primarily on supporting scalable solutions to integrate a variety of internal, on-premise Supply Chain applications as well as internal and external cloud solutions.

Responsibilities

• Provides business user support by:
  • Ensuring reliable and effective operations by monitoring and providing daily analysis of transactions
  • Ensuring that errors and requests are processed successfully and promptly
  • Performing troubleshooting, analysis, problem solving, exception handling, and re-processing of transactions as needed
  • Participating in an on-call rotation
• Assists team members with various project deliverables including, but not limited to:
  • Onboarding of new trading entities and transactions
  • Developing, unit testing, and implementing electronic transaction interfaces with customers, suppliers, and 3rd party business partners
  • Having direct interaction with customers, suppliers, and 3rd party partners in analysis of their data requirements and transaction/message specifications
  • Adhering to and supporting the use of I/S standards for best practices

Requirements

• Bachelor’s degree, equivalent experience, or specialized training in Information Technology
• Experience analyzing business requirements and translating them into technical requirements
• Experience implementing Supply Chain related transaction and messaging structures such as EDI ANSI X12, JSON, and XML
• Commitment to developing positive relationships with colleagues, sharing in our dedication to continuous improvement and growth, and focusing on delivering results while expanding skillsets/enhancing expertise
• A resourceful and innovative problem solver with the ability to communicate effectively with individuals of either a technical and non-technical nature
• Ability to work with minimal supervision with high attention to detail
• Strong coordination, oral, and written communication skills
• Ability to build/maintain strong relationships and effectively partner with peers

Skills

• SQL or other development skills (preferred but not required)

About Us

We are bold, kind, strive to do the right thing, play to win, and believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we support every employee by meeting their physical, emotional, and financial needs.