Analyst, Gift Card Sales

Position Purpose

The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across THD's in-store and digital channels, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations.

Key Responsibilities

• 60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
• 30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
• 10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.

Direct Manager/Direct Reports

This Position typically reports to Manager, Gift Cards. This role has 0 direct reports.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Preferred Qualifications

• Experience creating sales reports, dashboards, KPI tracking, and business performance analyses.
• Strong analytical skills with experience using profitability models, market trends, and sales data to drive decisions.
• Experience managing budgets, promotions, or investments across multiple sales channels.
• Ability to gather and interpret market, competitor, and customer insights.
• Experience supporting vendors, partners, and customers through issue resolution and account management.
• Strong problem-solving skills with the ability to manage escalations and communicate recommendations effectively.
• Experience partnering with cross-functional teams including Marketing, Finance, Operations, IT, and external vendors.
• Proven success identifying process improvements and implementing scalable solutions.
• Experience coordinating operational processes, documentation, and reporting controls.
• Retail, eCommerce, gift card, payments, or B2B program experience preferred.

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

Bachelor's degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics.

Minimum Years of Work Experience

1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred.

Preferred Years of Work Experience

3

Competencies

Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Drives Results