Gift Card Operations Analyst

About the role

The Operations Analyst is responsible for managing end-to-end operational processes for Gift Card initiatives, ensuring seamless production, fulfillment, and platform readiness across all channels. This role supports franchisee onboarding, platform merchandising, and B2B operations while maintaining operational excellence and driving continuous process improvements. The position reports to the Senior Manager of Payments/Gift Cards.

Responsibilities

• Own end-to-end Gift Card production, including quoting, approvals, testing, and launch, ensuring accuracy and timely delivery
• Coordinate with external vendors and partners to manage production, fulfillment, and delivery timelines, proactively identifying and resolving any risks or delays
• Manage franchisee onboarding and settlement support, including banking updates, account setup, and resolution of discrepancies to ensure accurate and timely payments
• Oversee vendor dashboard merchandising, ensuring content is accurate, up to date, and optimized for seasonal campaigns, holidays, and key gifting windows
• Own internal B2B Gift Card setups, including user access management, payment confirmation, and order activation/release processes
• Support the development and management of creative briefs for Gift Card campaigns and promotional needs, partnering with internal stakeholders to gather requirements, timelines, and asset specifications
• Coordinate the creative review and approval process across cross-functional stakeholders, consolidating feedback and tracking deliverables to ensure all required assets are approved, received, and ready on time for campaign launch
• Serve as the Tier 3 escalation point for Gift Card related customer support issues, troubleshooting complex cases and coordinating resolutions across teams
• Maintain and update Gift Card resource materials, including internal documentation, training guides, and FAQs to support cross-functional teams and franchisees
• Work cross-functionally with internal and external partners, including Accounting, Product, Archway, Blackhawk, InComm, and Fiserv to ensure alignment and successful execution of program initiatives
• Support operational projects and process improvements, identifying opportunities to improve efficiency, scalability, and overall program effectiveness

Qualifications

• Bachelor's degree
• 3-5 years' experience in operations, program management, or related role
• Highly organized, detail-oriented, and a strong communicator
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience working cross-functionally with internal teams and external vendors
• Strong problem-solving skills with the ability to troubleshoot and resolve operational issues
• Proactive, solution-oriented mindset with a focus on execution and continuous improvement

Benefits

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (including a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, and carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical and dental including prescription drug benefits and 100% preventive care
• Discounts, free food, and company merchandise

Pay

Salary Range: $98,400 - $110,000