Analyst Fraud 1

About the role

The Fraud Warranty Analyst reviews and qualifies warranty claims for payment. This role supports product registrations, extended warranty contracts, unit information updates, claim processing, fraud detection, and verification of warranty terms. The Fraud Warranty Analyst handles inbound and outbound communication via phone, email, and mail, addressing a wide range of customer service inquiries from homeowners, dealers, and distributors. The role provides ongoing support to customers by responding to inquiries related to warranty coverage, claims status, extended warranty options, payments, and credits.

This position requires strong attention to detail, customer service skills, and the ability to manage multiple requests while ensuring accuracy and compliance with warranty policies. The Fraud Warranty Analyst identifies unusual or potentially fraudulent activity on audited warranty claims by analyzing claim data to detect inconsistencies, trends, or irregularities. The analyst reviews claims with homeowners, dealers, and distributors to verify the authenticity and accuracy of submitted information, ensuring claims comply with warranty policies and helping protect the company from fraudulent losses.

Responsibilities

• Ensure warranty policies align with company standards and regulatory requirements
• Provide customer service via telephone and email
• Train new dealers and distributors on warranty policies and procedures
• Review and process claims
• Adjust dealer address changes among various departments and system locations
• Monitor KPIs and audit expectations
• Review extended warranties to ensure compliance with state requirements
• Assist distributors with questions regarding pending or previously paid claims, contracts, and warranty coverage
• Collaborate with corporate IT resources to improve Warranty Express functionality and reporting capability
• Identify potentially fraudulent activity among dealers
• Perform other tasks as assigned

Requirements

• 1-2 years of fraud/warranty experience
• High School diploma or GED equivalent required
• Strong working knowledge of MS Excel and Word
• General office equipment and administrative experience (laptop, multi-line phone, copier, document scanning)
• Must be legally authorized for employment in the United States without employer sponsorship now or in the future

Skills

• Strong attention to detail and ability to manage multiple, varied activities
• Good leadership and people skills
• Effective communication and problem-solving abilities
• Ability to work in a cross-functional capacity with internal and external teams
• Strong communication skills

Nature & Scope

Works within well-defined instructions using established procedures and under supervision to perform assigned tasks. Work is closely supervised.

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations.