Fraud Analyst 1

About the role

As part of Paysign’s Fraud and Disputes department, the Fraud Analyst is responsible for minimizing fraud exposure to our business through analysis of internal and/or external alerts and reports, patterns and trends in fraudulent behavior. Additionally, they may assist management in developing and implementing fraud rules and staying updated on emerging fraud trends.

Responsibilities

• Review suspicious transaction activities through scheduled ad-hoc reporting to decision account status.
• Monitor system alerts across card networks (Visa, Mastercard, PULSE, Fiserv, and Starstation) and respond to situations as necessary.
• Identify fraud patterns through transaction analysis.
• Conduct analysis of transaction trends and evaluate emerging fraud trends to support account decisioning.
• Suggest fraud rule updates based on observed trends, and may, on occasion, assist in writing or refining fraud rules.
• Make outbound calls to Cardholders to verify suspicious activity.
• Collaborate with Investigator and Disputes team members (Openers, Closers, and Chargeback Specialists) on reports of suspicious activity.

Requirements

• At least 2 years of relevant experience in a customer service or similar role, preferably within card services, financial services, or a fraud/dispute environment.
• High School Diploma or GED required.
• Regular attendance and schedule flexibility.
• Strong attention to detail.
• Excellent written and oral skills.
• Proficiency in Microsoft Office Suites.
• Strong Interpersonal/Communication skills.

Skills

• Basic familiarity with card network rules and dispute regulations preferred.
• Experience with Salesforce or similar case management systems preferred.

Working Conditions

• Work is generally performed within an indoor office environment utilizing standard office equipment.
• General office environment requiring: frequent sitting; dexterity of hands and fingers to operate a computer keyboard and mouse; walking and standing for long periods of time; and lifting of less than 20 pounds.