Analyst, Fraud Risk Management-1

About the Role

As an Analyst in Fraud Risk Management at Webster Bank, a division of Santander Bank, N.A., you will analyze bank transactions, new accounts, and customer behavior to identify anomalous activity and potential risk to both the customer and the bank. You will document findings, take appropriate action, and escalate issues to prevent losses. This role involves direct collaboration with clients and colleagues to mitigate risks.

Responsibilities

• Monitors transactions across multiple delivery channels to identify trends and patterns of fraudulent activity and takes appropriate action.
• Reviews output of daily account warning reports using an automated scoring system; researches fraudulent information or discrepancies.
• Mitigates identified potential fraud loss by placing holds/restricting access, preparing STMs, and performing necessary due diligence.
• Recommends closure of accounts deemed risky or suspicious; performs account maintenance as necessary.
• Reviews exception items on a daily basis.
• Provides phone support for calls from banking centers and the call center.
• Maintains accurate records to ensure accurate reporting and adherence to applicable laws and regulations.
• Makes recommendations to management for updates to fraud prevention strategies based on research and findings.
• Provides internal support to retail personnel on all issues concerning fraud and suspicious activity.

Requirements

• Working knowledge of banking laws and regulations.
• Strong analytic and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work independently in a high-volume environment with attention to detail.
• Flexibility with work hours and daily workload requirements depending on need.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience preferred.
• 3-4 years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement, or a related field required.

Pay

The estimated salary range for this position is $60,000.00 to $70,000.00. Actual salary may vary based on job-related factors, including knowledge, skills, experience, and location. This position is also eligible for incentive compensation.