Analyst, eCommerce

About the Role

Comcast's Digital Sales organization is seeking an Analyst, eCommerce to help deliver exceptional online experiences for our customers. In this role, you will support initiatives focused on digital sales optimization, customer experience improvements, testing, and performance analysis. You will work cross-functionally with Product, UX, Design, Merchandising, Analytics, and Digital Sales teams to identify opportunities to improve customer journeys, optimize conversion, and enhance the online experience for existing customers. This role is ideal for someone who enjoys solving problems, analyzing customer behavior, working with data, and helping bring digital experiences to life.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Responsibilities

• Support initiatives that improve online customer experience and drive digital sales performance.
• Analyze customer behavior, digital performance metrics, and business insights to identify opportunities for optimization.
• Support the end-to-end experimentation lifecycle in partnership with the Experimentation team, including opportunity identification, hypothesis development, test execution, performance analysis, documentation of learnings, and enabling recommendations.
• Partner with Product, UX, Design, Development, and Merchandising teams to support new digital experiences, offers, and enhancements.
• Monitor and report on campaign performance, customer engagement, and conversion trends.
• Translate customer feedback, analytical findings, and research insights into actionable recommendations.
• Create project updates, performance reports, presentations, and stakeholder communications.
• Assist with quality assurance efforts to ensure a seamless customer experience.
• Manage multiple priorities and contribute to cross-functional initiatives in a fast-paced environment.
• Evaluate optimization opportunities using conversion, funnel performance, customer engagement, revenue, and customer outcome metrics.
• Exercise independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules as necessary.
• Other duties and responsibilities as assigned.

Requirements

• Experience supporting eCommerce, digital sales, customer experience, digital marketing, product optimization, analytics, or related functions.
• Ability to interpret data, identify trends, and develop recommendations that support business objectives.
• Experience managing multiple projects or initiatives simultaneously.
• Strong communication skills with the ability to collaborate across teams and influence stakeholders.
• Customer-focused mindset with a passion for improving digital experiences.
• Strong organizational, problem-solving, and analytical skills.
• Ability to thrive in a collaborative and fast-paced environment.

Preferred Qualifications

• Experience supporting digital products, online customer journeys, or eCommerce initiatives.
• Knowledge of customer experience, conversion optimization, experimentation, or digital merchandising practices.
• Exposure to analytics and reporting tools such as Adobe Analytics, Quantum Metric, Tableau, SQL, or similar platforms.
• Experience working with A/B testing or experimentation programs.
• Telecommunications, retail, eCommerce, or digital sales experience is a plus.

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. Benefits include an array of options, expert guidance, and tools personalized to meet your needs—helping support you physically, financially, and emotionally through big milestones and everyday life.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Qualifications

• Bachelor's Degree (preferred, but Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience).
• 2-5 years of relevant work experience.

Why Comcast

At Comcast, you'll have the opportunity to help shape the digital experiences used by millions of customers every day. You'll work alongside talented teams across Product, UX, Analytics, Merchandising, and Digital Sales, gaining exposure to digital strategy, customer experience optimization, experimentation, and innovation in a highly visible and impactful environment.

Employees at all levels are expected to understand and apply Comcast's Operating Principles: put the customer first, embrace innovation, collaborate as one team, drive results, and support a culture of inclusion.