Ecommerce Analyst

Key Responsibilities

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle.
• Leverage GA4 to monitor site performance, user behavior, and funnel metrics to inform business decisions.
• Own weekly and monthly reporting cycles, preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.
• Proactively monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs, system errors, and performance issues impacting the customer or operational experience.
• Leverage AI-powered monitoring tools (e.g., Noibu) to track and manage ongoing site health.
• Monitor ticket progress in JIRA, follow up with development teams, and escalate blockers to ensure timely resolution.
• Attend sprint reviews with development teams and facilitate regular check-ins between business and technical stakeholders.
• Serve as the primary market contact for day-to-day issues.
• Lead QA processes during deployments, system updates, and site enhancements — validating that changes perform as expected across the order journey before and after release.
• Develop and maintain QA checklists and testing protocols to ensure consistent quality standards across releases.
• Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines.
• Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives.
• Manage project administration for site and order journey enhancements, including maintaining timelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.
• Leverage order journey and site analytics to identify UX friction points and recommend specific enhancements to improve the client experience.
• Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data — translating insights into clearly actionable inputs for development and product teams.

Qualifications

• Bachelor's degree.
• 1–3 years of experience in e-commerce, digital operations, analytics, or a related field.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).
• Experience with or strong aptitude for learning Looker and GA4.
• Familiarity with JIRA or similar project/issue tracking tools.
• Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.