Analyst Development Program - Analyst Trainee

About the role

The Analyst Trainee is part of an Advance Hire Analyst Training Program, in which trainees receive real-world hands-on experience with the goal of career advancement within 12-24 months.

Responsibilities

• Support issue resolution, manage projects, prepare reports, and analyze data using project management and Agile principles.
• Communicate effectively with internal and external partners and formally present information to stakeholders.
• Foster problem resolution, critical thinking, and leadership skills.
• Develop strategic problem-solving, quantitative analytics, and communication skills through use of information, data, analytics, ingenuity, and empathy in innovative ways to deliver technology-driven solutions.
• Effectively support projects and teams to produce desired results.
• Develop and improve departmental workflows, business processes, and standard policies for routine services.
• Produce routine and non-routine reports, presentations, letters, communications, and graphics.
• Foster problem resolution capabilities.
• Scope operational feasibility, lead implementation efforts, and monitor the success of new initiatives.
• Interface with both internal and external areas to resolve problems and capture business requirements.
• Provide support with design, development, modification, testing, implementation, and maintenance of assigned systems.

Requirements

• Bachelor's Degree in related field required.
• One (1) year of customer service experience preferred.
• Proficient in current industry standard PC applications and systems (e.g., Excel, Word, and PowerPoint).
• Good analytical, organizational, problem solving, verbal, and written communication skills to effectively prioritize multiple assignments.
• Ability to make decisions within the scope of responsibility where operational guidelines/procedures are non-existent.
• Ability to work independently or within a team environment.
• General understanding of project management and/or Agile delivery process.

Departmental Preferences

• Strong Technical Skills is preferred.
• Experience with SQL, Excel and Macros is preferred.