Analyst - Delivery

About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadium, hotel, and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, and ANZ. Today, Foodhub powers the technology behind many different quick-service restaurants (QSRs), stadiums, and venue, online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

The job roles and responsibilities are:

• Reach out to existing Foodhub clients active on third-party platforms via cold calls, warm transfers, and following up on interest forms to pitch our integration services.
• Guide clients through the integration process, providing clear "do’s and don't" for live operations.
• Monitor new integrations for the first 14 days using internal tools to ensure a seamless transition.
• Act as the dedicated point of contact for any technical issues or escalations for the clients you converted, ensuring full resolution.
• Manage cancellation requests by identifying pain points and persuading clients of the long-term value of remaining integrated.

Requirements

We are seeking versatile Specialists to manage the full "360-degree" lifecycle of third-party platform integrations (Uber, Deliveroo, Just Eat, DoorDash, and Grubhub). This role is a blend of sales, technical onboarding, and long-term account management. You will be responsible for bringing clients in, setting them up, and ensuring they stay satisfied and integrated. The candidate should have the below skill sets:

• 2+ years of experience in account management, Customer Service, sales, or technical support.
• Experience in any relevant technology sector; a background in food tech is an advantage but not mandatory.
• A strong ability to learn and adapt to evolving technology products and internal software tools.
• Familiarity with restaurant POS systems or third-party marketplaces is an added advantage.
• Excellent negotiation skills for both sales pitching and retention/cancellation handling.

Benefits

We offer:

• A great work environment and friendly team culture.
• Cab facilities.
• Medical insurance.
• Incentives.

Schedule

Vacancies are urgent. Immediate interviews.

Contact

To apply, please attach your resume and cover letter. For more information, view/download the job description document.