Analyst, Customer Portal Orders and Billing

Location: Tulsa (hybrid work)
Reports to: Order Management Manager

About the role

Ingredion Incorporated is in search of an analyst based in our Tulsa location who will coordinate with IT and customers for EDI matters such as invoicing and purchase orders. This role ensures high-quality service delivery aligned with Ingredion’s Customer Experience commitments: responsive, empathetic, proactive, and innovative. Responsibilities include enabling day-to-day team operations through supervision, mentoring, and training, serving as a point of escalation for troubleshooting customer issues, and driving system and workflow improvements to enhance team efficiency. The role also involves learning and performing the daily responsibilities of the Order Management Associate to support customer service.

Responsibilities

• Oversee, guide, and direct day-to-day activities of the customer support team in accordance with the area of business responsibility.
• Supervise Shared Services Center (SSC) staff and review work according to standard processes and policies.
• Work with national and/or complex accounts to provide valuable information to customers.
• Process customer orders for ingredient products and ensure accuracy of order data entry and validation.
• Act as an expert for the order processing flow (systems and processes).
• Coordinate with other departments regarding order status.
• Maintain up-to-date files according to standard operating procedures.
• Ensure copies of orders and return orders are distributed to appropriate partners.
• Develop and maintain an understanding of Ingredion’s products in your area of responsibility.
• Identify issues, consider alternative solutions, and take corrective action to resolve problems.
• Operate proficiently within multiple business segments.
• Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary.
• Prioritize tasks accurately and in a timely manner.
• Collaborate with and support team members, participate in group problem-solving and team activities.
• Lead, implement, and communicate process improvement initiatives.

Requirements

• Bachelor’s Degree in Business or related field.
• Subject Matter Expert in Microsoft Office, SAP, Salesforce, EDI, and customer profiles.
• Capable of applying deep knowledge to complete fundamental department tasks, supervise and train peers, and problem-solve complex or escalated issues.
• Desire and ability to progress to a Manager role within the Order Management team or broader organization.

Skills

• Contribute to an environment that enables the wellbeing of people and customers.
• Adapt to changing circumstances and resolve problems in a fast-paced environment while coordinating multiple tasks simultaneously.
• Embrace diversity and foster an inclusive work environment where each person is valued and inspired to contribute their best.
• Support the identification and implementation of work process improvements.
• Willingness to pursue a Lean Six Sigma or Lean Specialist certification.
• Strong detail orientation and business/math acumen, including critical thinking, problem analysis, and advocacy for fact-based solutions.
• Take personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions in the best interest of the company.

Pay

Pay Range: $64,000.00 - $85,333.33 Annual
This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on responsibilities, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, and applicable bargaining agreements. This role may also be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus as part of the total compensation package.

Benefits

Full-time roles are eligible for a comprehensive benefits package including:

• Medical, dental, and vision coverage.
• 401(k) plan with a competitive company match.